Your data, your choice

Delete your Sudden account

How to delete your Sudden account, your encrypted vault, and the data associated with it. Once you delete your account, it can't be restored.

Option 1 · Fastest

Delete in the app

  1. Open Sudden and unlock your vault.
  2. Go to the Settings tab.
  3. Scroll to the bottom and tap Delete account.
  4. Confirm twice — deletion runs immediately.

This deletes your account and vault from our live systems. You'll be signed out and the app returns to the welcome screen.

Option 2 · No app needed

Request deletion by email

If you've uninstalled the app or can't sign in, email support@sudden-app.com with the subject “Delete my Sudden account”, sent from the email address your Sudden account is registered under (we use this to verify the request is yours).

We will confirm and complete the deletion within 30 days, and usually much sooner.

What gets deleted from our live systems

  • Your account and profile (email address, display name, plan record)
  • Your entire encrypted vault — every field in all nine modules
  • All encrypted document attachments in storage
  • Sealed letters, partner invitations, and sharing permissions
  • Onboarding records and error logs linked to your account

Deletion is permanent: there is no recovery or “undo”. Encrypted copies of your data may remain in backups after deletion. Because your vault is zero-knowledge encrypted, we never hold a readable copy of it, including in backups.

What we may keep: we keep basic billing records for seven years, as UK law requires, and payment records held by Apple, Google, or Stripe are retained by those providers under their own policies. They contain billing information only — never anything from your vault.

If you have a paid subscription

Deleting your account does not automatically stop a subscription billed through the App Store or Play Store — those renewals are controlled by Apple and Google, not us. Cancel it first:

  • iPhone — Settings → your name → Subscriptions → Sudden → Cancel
  • Android — Play Store → profile → Payments & subscriptions → Subscriptions → Sudden → Cancel
  • Subscribed on our website — email support@sudden-app.com and we'll cancel the Stripe subscription for you

Questions

Anything unclear, or want a copy of your account metadata before you go? Email support@sudden-app.com. Your rights over your data are described in our Privacy Policy.